Website Support

Nope! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month that’s paid for.

Generally there are no set up fees. However, if we’re onboarding a website we did not design or with your own hosting, there may be additional costs required as we need to do a bunch of work up front to check your hosting setup, update the site, learn the tools and get it ready to be properly maintained.

Yes, with our Standard Plan we will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimisation, updates, backups, support, etc. That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan. This releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimisation.

Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site.

We’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate.

In this case, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists Sucuri or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $770 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.

Important note: We do not fixed website hacks unless the site will subsequently be added to our plan.

In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.

We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable with (or can learn quickly). Additionally, the site’s hosting must be one that meets our requirements.

Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 10% discount (monthly) for every site you add which will be active for as long as we host and maintain the sites.

The retainer of hourly updates is covered for that month but unused included time does not rollover or add up for later use.

Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer rate.

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our hourly rate.